Updated: March, 2021
Our focus is primarily to ensure that we value our customers and the information you give us. We also make it a point to take all the necessary precautionary and preventive measures to keep the data intact and safe. In no way do we share any information with third parties, spammers, and advertisers.
1. Your Account information
The user’s account information helps to create a new account on WiseApp. This account gives you access to all the services that are available on WiseApp. You can even contact the company through this account in case you have any problems or questions. We will collect the personal information like the information that you provided at the time of registration such as the country of residence, telephone number, email address, company name, job title, full name, etc.
In some cases like while using the Wise Visits Service, the customer can also avail validating the identity of its users with the help of their individual government-issued ID. In such cases the information like the first and last name, date of birth, etc. from that identification process will be stored on our server.
Your login information may also be used by us for connecting with participating organizations or websites in case of third-party integrations. This information will also be used as a part of the verification process or at the time of any problem or issue.
2. Web Form data
As the data submitted through our online forms is voluntary, we will strictly establish contact between the parties, which includes reaching out through emails, text messages, phone calls, etc.
WiseApp may use the data received through our web forms, disclose or otherwise process personal data of our prospects/customers following the customer’s respective country’s cyber laws or any other law applicable.
3. Third Party Site Information
4. Usage of information
In addition to the third-party site information and WiseApp account information, we automatically collect the information we need based on your usage of all our services. The usage information also lets us know which features you use the most, the problems you face, the history of all your customer service requests, third-party site details, and any other communication sent from your account to the business or customer support. Every feedback or report that we receive helps us understand where and how we need to improve our services and facilities. It will also help us-
- To personalize user’s experience and allow us to deliver the type of content and product offerings you are most interested in.
- To improve our website to serve you better.
- Allow us to better service you in responding to your customer service requests.
WiseApp will also use your information to communicate or inform you about our promotional offers, the launch of new services, etc. We will also use your information to prevent any potentially illegal activities, fraud, or enforcing our terms and conditions. Your information will also help us to track your usage and/or the services that you use frequently.
5. Transfer of data
As a part of our disaster recovery and backup process of customer’s data, WiseApp may even transfer sensitive data or any information provided by you to any other location depending on various factors. Whatever it is, you can be rest assured that all security measures will be taken at the time of transfer to ensure safety and security of your information. We will also ensure that such data transfer of customer data will comply with the data protection of the respective country wherever applicable.
6. Web Analytics
Our team of experts may use various kinds of analytic platforms like Google Analytics, apps or on-site analytics to understand how we can serve our customers in the best possible manner. It also helps to understand the different ways users use our site. All the necessary information is evaluated based on the usage to help us serve our customers in the best way.
7. How we protect your data
The team at WiseApp works very hard to ensure safety and security of user data stored on our servers. We make use of some of the most advanced technologies like machine learning, digital certificates, encryption, etc. Additionally, we also maintain strict physical safeguards, technical and administrative guidelines to safeguard and protect the user data that we collect to prevent any unauthorized, alteration and unlawful use.
9.How to contact us
If you have any questions, queries, or wish to provide any feedback, you can send us an email by writing to firstname.lastname@example.org.
304, Churchill Tower, Al Amal St, Business Bay, Dubai, UAE